F.A.Q

1. How many orders can you handle per day
We can comfortably handle 2000 orders in a day with our current level of staff. We often like to hire freelancers to help with Admin and order processing, so if things get busy we can easily handle more than 2000.

The only exception is with custom engraved gifts, these we can only handle around 200 orders per day with our current level of staff, however we do have access to part time workers who can help us out at short notice.

2. How long for delivery?
Most Items are dispatched on the day of purchase, as long as you order before 2pm. Delivery ranges from 24 hours to 14 working days, depending on the item.

3. What about returns?
Returns are accepted on all items, apart from custom made gifts and opened supplements. You have 28 working days to return your item to us for a full refund minus postage costs.

4. My item hasn't arrived, what do I do?
Just get in touch and we will replace it for you, as long as you have waited 14 working days. If it has been under 14 working days please wait to contact us.

5. Are you VAT registered?
Yes we are VAT registered business, our VAT number is GB161259320